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Technical Support

Date: Apr 12, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 47336

Job Family: Information Technology/Software Development

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Under direct supervision, provides first level support for both internal and external customers worldwide, regarding questions on technical aspects of Sabre Products, via telephone, e-mail and other tools. Tracks problems in a CRM system so that recurring problems can be reported to product development. Interacts with other departments to resolve customer problems. Escalates major problems to 2nd level support.

Job Requirements

Responsibilities:

  • Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
  • Develop and maintain positive customer relations by delivering outstanding customer service
  • Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner

Requirements:

  • Strong customer service focus and problem-solving ability required
  • Good computer software skills and Internet capabilities
  • Excellent telephone manner and customer service skills.
  • Ability to analyze problems and identify root causes in computer environments
  • Ability to work independently as well as in a team
  • Flexibility in working hours. Ability to work different shifts, operational hours go from 7am to 10.15pm. It includes weekends (periodical shift biddings)

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Job Segment: Technical Support, CRM, Business Intelligence, Technology

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