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Associate TN Software Support General

Date: Nov 19, 2018

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 44449

Job Family: Contact Center

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

We are looking for customer-focused candidates who enjoy working with technology and are looking forward to develop their talents.

Under direct supervision, responsible for responding to routine customer inquiries regarding functional and technical inquiries related to Sabre products. Analyzes problems using available tools to identify problem area(s) and recommend a solution. Maintains log of problems in accordance with applicable procedures. Monitors and escalates unresolved problems to 2nd and 3rd level support teams, provides status updates to customers.

Availability to work on weekends is a MUST.

Job Requirements

EDUCATION:

Bachelor degree. University student or graduate.

EXPERIENCE/REQUIREMENTS:

Ability to analyze problems, identify root causes and make decisions to solve them.

Proficient in using computer software products and working knowledge of Internet usage.

Excellent telephone manner and customer service skills.

Excellent writing skills, particularly email, to communicate with customers.

Professional fluency in written and spoken English - proficient level required.

 

The following qualifications are not required but will be considered a plus:

Experience with travel distribution/reservation systems ((Sabre, Galileo, Amadeus),  including understanding the procedures related to the reservation, ticketing and fulfillment of travel bookings, 

Contact Center and /or telemarketing experience,                                 

Experience working at a travel agency and/or airline reservation or other travel industry provider,

Travel industry knowledge.

 

Fluency in Portuguese, French or any other European Languages will receive special consideration.

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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