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2nd level support of AirCentre Flight Products

Date: Jan 9, 2019

Location: Montevideo, UY, CP91600

Company: Sabre

Req ID: 46131

Job Family: Administrative

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Sabre is a global travel technology company serving the world’s largest industry — travel and tourism.

Sabre provides software to travel agencies, corporations, travelers, airlines, hotels, car retail, cruise and tour operator companies.

You will be involved in providing users with second level support to highly complex functional and technical systems, in a demanding environment thorough analysis, troubleshooting and diagnostics in a customer centric fast paced environment. We are looking for experienced individuals to join our 2nd level team.

 

Job Description

As a member of a global team, you will be responsible for the support of Sabre AirCentre Flight products. Your main tasks may include but not be limited to:

  • 2nd level support (front and backend)
  • reviewing service requests and facilitating their resolution
  • applying patches and service packs
  • conducting training classes
  • providing customer support as needed

Job Requirements

  • BS/MS degree in Computer Science, Engineering or equivalent experience
  • Must be able to work collaboratively with multiple business units to support both current and emerging technologies
  • Must be willing to occasionally work outside normal business hours
  • Must be willing to travel internationally up to 10% of the time for no longer than 2 week stays
  • Exceptional analytical and conceptual thinking skills
  • Strong written and verbal communication skills
  • Strong planning, organizational and time management skills
  • Competency in Microsoft Office applications

 Desirable Qualifications

  • Knowledge of MS SQL or Oracle preferred
  • Knowledge of Windows OS preferred
  • Knowledge of IBM Websphere MQ, Apache ActiveMQ, and MS IIS including application of SSL/TLS security layers
  • Networking knowledge (OSI network layers, TCP/IP)
  • Experience in creating detailed reports and giving presentations
  • Experience with Cloud platforms, preferable AWS.
  • Basic knowledge in generating process documentation
  • Basic knowledge of AEEC Specifications 618, 619, 620, 622, 623, 633, 702, 834, 841

Our offer

  • An interesting work environment within an international team
  • Ability to interact with customers from all over the world (Europe, Asia, USA, South America, Australia)
  • Ability to develop industry knowledge about airlines and flight operations
  • A critical position in a growing company using a market leading IT system

We are looking forward to welcoming you, because we know you will make a great addition to our team.

With your abilities. With your questions. And with your application!

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

 

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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