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Help Desk Support

Date: Aug 12, 2019

Location: Manama, BH

Company: Sabre

Req ID: 48900

Job Family: Contact Center

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

In this role you will be responsible for supporting complex inquiries on multiple Sabre Products & Non-Host Customized Products & selected web-based products and reference tools as well as supporting Internal/External Customers via Call and Email support channel. The incumbent will be responsible for identifying problems using diagnostic tools and recommends corrective action.  You will be responsible for following-up and escalating unresolved problems to Second Level Support, Third Parties Vendor, Supplier and other departments to ensure resolution is accomplished as well as assisting other departments for testing products new solutions, functionalities or any customer support activity such as on-site support. You will have to track contact to identify trends and provides feedback to internal departments and to customers as week as escalate priority issues as required both internally and externally.

Job Requirements
  • Must have good communication skills, written and verbal in English & Arabic.
  • Excellent Customer Service Skills.
  • Working experience of at least 12 months at an airline or a travel agency using the Sabre system or any other GDS.  
  • Thorough SABRE knowledge, airline and/or travel agency background preferred.
  • Strong Technical, Troubleshooting & Problem-solving skills
  • High level of resistance to stress and ability to perform multiple tasks simultaneously.
  • Strong Computer Software Knowledge & Technical Skills

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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