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Job Title:  Senior Delivery Specialist

Location: 

London, England, GB

Remote Options (if applicable): 

Req ID: 59258

Job Family: Production and Project Management

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre’s Travel Solutions Team is looking to hire a Senior level Delivery Specialist. You will be responsible for customer conversion projects with planning and  delivering Sabre products and services to travel agencies in the UK and EMEA region.

 

Responsibilities:

 

•    Responsibility for customer conversion projects with planning and  delivering Sabre products and services to agencies

 

•    Planning - identifying customer needs and resources needed to make it a successful transition
o    Collaborate with customer, account team to meet project deliverables
o    Collaborate with internal and external project team members to ensure full understanding and successful execution of each task

 

•    Delivery
o    Install and configure Sabre standard products
o    Design customized training
o    Execute in depth introductions and trainings to customers ambassadors
o    Conduct onsite and/or virtual training for customers agents
o    Support change management processes to help the adaption to a new system environment
o    Analyse risks and issues and provide mitigation options where appropriate.

 

•    Advise on process and procedure practices to bring the benefits from using Sabre.
•    Customer onsite assistance with floorwalking in a day to day operations
•    Work closely with customer support teams & across all operational verticals
•    Promotes global cooperation, collaboration and partnerships between individuals and groups
•    Recommends and contributes to process improvements and efficiency gains.
•    Travelling to customer sites expected in EMEA mostly but longer distances a possibility. 50% - 75% travel.

Job Requirements


•    Minimum 5 years of hands-on GDS experience; excellent functional Sabre knowledge is a plus
•    Excellent knowledge of the Travel Agency business from point of sale through to mid and back-office systems including sales, ticketing, refunds and exchanges.
•    Proven experience in travel industry, including E2E workflow & common operations knowledge
•    Minimum 3 years of experience in customer implementations; project management experience is a plus
•    Ability to connect with a variety of audiences at all levels within and outside Sabre
•    Strong verbal communication and listening skills internal and external
•    Confident in presenting to both internal and external stakeholders.
•    Creative individual with strong analytical and solution oriented skills
•    Proficiency in creating and delivering formal training programs and presentations 
•    Functional and technical experience on customer facing functions primarily focused on technical troubleshooting and/or system support and/or analysis
•    Have proven knowledge of Excel, Word, PowerPoint 
•    General understanding and usability of computers and networks
•    Language skills would be an advantage with a preference to a second language of either French, Spanish or German.
•    Team player with experience of working with different cultures in a global environment

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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