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Job Title:  Principal Account Manager Online, EMEA

Location: 

London, England, GB

Remote Options (if applicable): 

Req ID: 58223

Job Family: Sales

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Responsibilities: 
•    Understand clients' business and market challenges.
•    Establish working relationships with key stakeholders, including C-Levels at client and within Sabre to either drive meaningful conversations, or facilitate such conversations.
•    Establish regular business review sessions articulating the state of the account, strategic objectives, project progress and other key client performance metrics.
•    Achieve Sales targets and customer satisfaction goals. 
•    Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
•    Provide account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity. 
•    Establish positive relationships and results in order to solidify renewal opportunities.
•    Clearly articulate client's goals, objectives and expectations to affected stakeholders based on contractual commitments. 
•    Monitor and improve customer satisfaction.
•    Bring commercial acumen to model new deal scenarios and strike win/win balance.
 
What's in it for you? 
•    Be part of a Sabre EMEA Online team, one of the fastest growing segments in the business. As a Sabre Account Manager, you will have a portfolio of OTA accounts across the EMEA region. 
•    Opportunity to do something that has high impact and work with agile and innovative customers.
•    Be part of one of the world’s largest Travel technology companies.

Job Requirements

•    5 years + of Account management experience.
•    Bachelor’s degree, with a proven sales/account management experience within the travel technology space.
•    Knowledge and understanding of Miller-Heiman methodology for managing large accounts, ability to follow LAMP methodology.
•    Strong Microsoft Excel skills.
•    Ability to present confidently to customers, ability to actively listen and read between the lines.
•    Strong time management, multi-tasking, and organizational skills.
•    Experience in a customer-oriented environment.
•    Proven account management skills in managing business relationships and driving growth with customers.
•    Experience in up-selling products to customers and reaching sales goals.
•    Strong interpersonal skills, internal and external, and ability to communicate at all levels.
•    Strong analytical and problem solving skills, ability to think strategically and make sound business decisions.
•    Conflict resolution skills, persistent in the face of obstacles and strong follow-through on commitment.
•    High level of initiative and have the ability to work well in a team environment.
•    Fluency in English language skills. Additional foreign languages would be an advantage.
•    Willingness to travel (up to 25%) and work outside of standard office hours as needed.

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We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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