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Job Title:  Principal Account Manager

Location: 

Krakow, Malopolska Province, PL

Remote Options (if applicable): 

Req ID: 57721

Job Family: Sales

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


SABRE SELECT ACCOUNT TEAM IS A NEWLY FORMED ORGANIZATION WITHIN THE SABRE AIRLINE SALES AND ACCOUNT TEAM THAT WILL MANAGE OVER 600 CUSTOMERS AND $400M IN REVENUE ACROSS THE SABRE AND RADIXX PORTFOLIO OF BUSINESS. 



What will you achieve? 
•    Understand clients' business and market challenges
•    Establish working relationships with key stakeholders, including C-Levels at client and within Sabre to either drive meaningful conversations, or facilitate such conversations.
•    Establish regular business review sessions articulating the state of the account, strategic objectives, project progress and other key client performance metrics.
•    Achieve Sales targets and customer satisfaction goals 
•    Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
•    Provide account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
•    Liaise with Client Support to identify, track and escalate customer problems, and/or training initiatives
•    Establish positive relationships and results in order to solidify renewal opportunities
•    Clearly articulate client's goals, objectives and expectations to affected stakeholders based on contractual commitments
•    Ensure signed agreements (contracts, amendments, work orders) are shared with key stakeholders to ensure timely billing, or for reporting activities
•    Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, and service incidents
•    Monitor and improve customer satisfaction

 

What's in it for you? 
•    Be part of a new Sabre Account Management organization that will be responsible for customers across the portfolio of Sabre business. 
•    Opportunity to do something that has high impact and game changing in our industry
•    Be part of one of the world’s largest Travel technology company 

 

Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.

Job Requirements

 

Must Have Skills:
•    3-5 years of Airline account management experience  
•    Knowledge of Sabre & Radixx Airline products and services 
•    Bachelor’s degree, with a proven sales/account management experience within the travel technology space.
•    Strong time management, multi-tasking, and organizational skills
•    Experience in a customer-oriented environment 
•    Proven account management skills preferred in order to create, maintain and enhance client relationships

 

Nice To Have Skills:
•    Experience in managing business relationships and driving growth with customers
•    Experience in up-selling products to customers and reaching sales goals
•    Strong interpersonal skills, internal and external, and ability to communicate at all levels.
•    Strong analytical skills and problem solving ability
•    High level of initiative and have the ability to work well in a team environment
•    Fluency in English language skills. Additional foreign languages would be an advantage.
•    Willing to work on weekends and holidays as required
•    Self motivated - the ability to work independently or in a team environment
•    Excellent interpersonal skills 

Why is it worth working with us?

 

Flexible work arrangement

 

  • Work From Anywhere: profit from working from home in different variants: in the office, hybrid or fully remote.
  • Flexible working hours: maintain your work-life balance by adjusting your working hours to your needs.

 

Paid time off

 

  • Floating Holidays: use additional up to 2 days of paid time- off benefit 
  • Paid parental leave: if you are a father, take up to 10 additional weeks off with pay after birth or adoption of a child. For mothers, we have maternity leave paid 100% for 12 more weeks.
  • Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice.

 

Your money

 

  • My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
  • Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
  • Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
  • Baby Bonus: benefit from one-time allowance on childbirth or adoption 
  • Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

 

Health and wellness

 

  • Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
  • Foreign travel insurance: feel safe going abroad with free, Allianz insurance offered as part of our Lux Med package. 
  • Employee Assistance Program: find help in free, confidential program with a certified counselor.
  • Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more.
  • Life insurance: sign up for free, high coverage life insurance program.

 

Career development

 

  • English & Polish lessons: improve your language skills during lessons led by native speakers
  • Professional development: enjoy access to LinkedIn Learning as well as join Sabre live learning sessions.
  • GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs
  • Certification and tuition reimbursement
  • Our Communities: join on of ours team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Woman in Technology, SOLVE!T and many more)

 

And more

 

  • Car and bike parking including electric scooter charging station: use them free of charge. 
  • Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well.
  • No dress code
  • Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
  • Attractive Referral Bonus: earn $2500 USD for every hired referral.

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

 

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