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UX Researcher

Date: Oct 30, 2020

Location: Krakow, Malopolska Province, PL, 30-418

Company: Sabre

Req ID: 51865

Job Family: Information Technology/Software Development


What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description

The UX Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research for Sabre products, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful UX Researcher must be able to work with minimal supervision on multiple concurrent projects.


  • Work on moderately complex products/features individually or as part of a team
  • Conduct research on various form factors including, but not limited to, desktop, mobile, tablet, AI, and VR
  • Work in cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals, and risks
  • Create a research plan for supported products, communicate to the product team and, refresh on a regular basis
  • Identify the most appropriate methodology based on research questions, timeline, and resourcing
  • Collect and report on product metrics to the product team
  • Facilitate design workshops with cross-functional teams
  • Work with Spark team to ensure products follow Enterprise Design Language (EDL)
  • Work with Accessibility team to ensure products meet WCAG guidelines for accessibility
  • Analyze product analytics and identify areas to conduct additional research
  • Work within an agile development process to ensure research findings are incorporated into the product roadmap
Job Requirements
  • 4+ years of related experience
  • A strong portfolio demonstrating past work experience and deliverables (e.g.: study plans, reports, personas, etc.)
  • End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
  • Understanding of quantitative data analysis and statistics
  • Excellent communication, presentation, interpersonal and analytical skills; able to communicate complex concepts clearly and persuasively across different audiences and varying level of the organization
  • Advanced computer software skills
  • Ability to collect great amounts of information and distill into meaningful data
  • Ability to manage multiple projects concurrently
  • Ability to work independently as well as part of a team
  • Basic understanding of design fundamentals
  • Understanding of the agile development process and how UX can be involved
  • Bachelor degree

The benefits:

  • VIP medical package with travel insurance, life insurance, health & dental care
  • Tax deduction program
  • Parental benefits above the legally required
  • Wide range of training
  • No dress code, flexible working time and an additional day off
  • Attractive referral bonus


We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn


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Job Segment: Testing, User Experience, Technology