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Job Title:  Product Support Analyst I

Location: 

Krakow, Malopolska Province, PL

Remote Options (if applicable): 

Req ID: 60348

Job Family: Contact Center

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

 

 

Product Support Analyst I

 


Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

 


Daily duties:


•        Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
•        Develop and maintain positive customer relations by delivering outstanding customer service
•        Coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. 

 

 

Job Requirements

 

 

•        Experience in providing customer support
•        Very good English communication and presentation skills
•        Strong customer service focus and problem-solving ability required
•        Good computer software skills and Internet capabilities
•        Ability to work independently as well as in a team

 

 

Benefits

 

 

 

Paid time off

 

  • Year-End-Break: enjoy additional fully paid days off during the last week of the year
  • Floating Holidays: use additional up to 2 days of paid time-off benefit 
  • Paid parental leave: if you are a father, take up to 10 additional weeks off with pay after birth or adoption of a child. For mothers, we have maternity leave paid 100% for 12 more weeks
  • Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

 

Your money

 

  • My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
  • Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
  • Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
  • Baby Bonus: benefit from one-time allowance on childbirth or adoption 
  • Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

 

Health and wellness

 

  • Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
  • Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
  • Employee Assistance Program: find help in free, confidential program with a certified counselor
  • Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more
  • Life insurance: sign up for free, high coverage life insurance program

 

Career development

 

  • English & Polish lessons: improve your language skills during lessons led by native speakers
  • Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
  • GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs
  • Certification and tuition reimbursement
  • Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

 

And more

 

  • Car and bike parking including electric scooter charging station: use them free of charge 
  • Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
  • No dress code
  • Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
  • Attractive Referral Bonus: earn $2500 USD for every hired referral

 

 

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

Stay connected with Sabre Careers

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#LI-Hybrid

 


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