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Product & Systems Delivery Specialist

Date: Feb 5, 2019

Location: Krakow, PL, 30-415

Company: Sabre

Req ID: 46256

Job Family: Information Technology/Software Development


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description


BFM Team – Contributor Product Systems & Delivery

The Bargain Finder Max (BFM) team is looking for a talented individual to help support Sabre’s Low Fare Air Shopping product in a dynamic, challenging, and rewarding environment.  The successful candidate will possess prior knowledge of air shopping applications and/or be willing to quickly develop advanced knowledge of said applications, eventually filling the role of subject matter expert on the BFM product.  This knowledge will be used to analyze BFM system performance and solutions quality for key online travel agency customers to continuously improve BFM operational costs, qualitative results, and customer experience.  We are a global organization with team members located in Poland, Uruguay, and the U.S., where opportunities to learn and grow are virtually unlimited.


Key Responsibilities:


• Collaborates closely with performance engineering team to analyze, test, evaluate, and implement configuration changes intended to optimize system performance
• Works with first and second level customer support teams to provide advanced level analysis, troubleshooting, and resolution of customer reported issues
• Participates in product development & enhancement rollout meetings to learn & maintain current knowledge of latest product capabilities
• Partners with product management team to coordinate new product activation/migration approaches & related activities 
• Provides input on candidate project estimate exercises to ensure BFM support team requirements are represented & included

Job Requirements


“Must Have” Skills


• Proficient computer software skills
• Good English communication skills, both written and verbal
• Strong analytical, problem solving, and creative solution-oriented skills
• Commitment to quality, continuous improvement, and achievement of team goals
• Responsive customer service focus and relevant sense of urgency


“Nice to Have” Skills


• Knowledge and/or experience in the travel industry
• Familiarity with Global Distribution Systems
• Knowledge of Air Shopping application/products including Shopping, Pricing, Schedules, Availability
• Familiarity with web-based services and XML message structures


Why it is worth working with us?
• profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport)
• explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud)
• lift your qualifications through wide range of trainings and get technical certification reimbursement
• no dress code, flexible working time and get additional day off
• recommend your friends and get a very attractive referral bonus
• use your car or bike to get to the office - free of charge parking lot for employees


We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.


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