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Online Customer Performance Engineer

Date: Jul 19, 2019

Location: Krakow, PL, 30-415

Company: Sabre

Req ID: 46976

Job Family: Information Technology/Software Development


What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description

Online Customer Support Team is looking for:

Online Customer Performance Engineer

General description: 

•    Supports some of Sabre’s largest online customers by representing and protecting customer needs within Sabre TN and Technology.
•    Understand how the online agency business operates and future trends of this customer segment.  
•    Works as first point of escalation for the Online Customer Support team in Montevideo and online customers.
•    Coordinates end-to-end issue resolution and Technology support as needed.   
•    Provide or facilitate the customers’ understanding of Sabre’s business, processes, products, and functionality.  
•    Consult with customer on use of Sabre products and how to integrate them within their own workflow.  Identify improvement possibilities that benefit online customers and Sabre overall.   
•    Support opportunities for additional migrations and incremental bookings. 
•    In general be the voice of the customer within the development teams.  
•    Responsible for the overall communication to and from the customer. 
•    Provide analysis support to the Online Customer Support team and the HDQ development teams.

Job Requirements

Education: Bachelor's degree or equivalent 
Eexperience: Minimum 5 years related experience. Minimum 3 years prior management experience in the areas of customer support and contract management preferred. 
Other skills:        

  • Advanced computer software skills 
  • Excellent communication skills in English, written and verbal
  • An additional European language skill (especially Spanish/German and/or French) is a plus.
  • Ability to lead and direct multiple projects simultaneously
  • Proven leadership ability, ability to delegate work to subordinate employees
  • Strong Team Player
  • Analytical thinking, strong problem solving, and attention to detail
  • Programming language is a plus

 Why it is worth working with us?

• Profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport)
• Explore new technologies at our Innovation Lab (3D printer, Augmented Reality  and Virtual Reality equipment, Robot construction kit, Internet of Things devices
• Access to quantum computer via IBM Cloud
• Lift your qualifications through wide range of trainings and get technical certification reimbursement
• No dress code, flexible working time and get additional day off
• Recommend your friends and get a very attractive referral bonus
• Use your car or bike to get to the office - free of charge parking lot for employees



We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn


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