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Job Title:  Junior Travel Network Product Support - German/French/Greek/Italian speaker

Location: 

Krakow, Malopolska Province, PL

Remote Options (if applicable): 

Req ID: 57010

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

 

 

Junior Travel Network Product Support (area of PSCS - Professional Services Consulting & Support) – German or Italian or French or Greek Speaker

 


What does our Team do?

 


We assist travel agencies with the analysis, replication, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.


We Provide Technical support through different communication channels using advanced software and diagnostic tools, as well as recommend best business practices to customers on the application usability and system maintenance.


Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.


You will provide our clients (travel agents) with awesome customer service and will play a key part in building long-lasting relationships with them. 

 

 

IT Doesn’t always mean “to code”
Great place to work. Great place to grow!
For fresh graduates and those with years of experience.
For people interested in technology and for those with expertise in tourism.
We provide multi-skilled, multilingual, cross-functional support to our business partners.

 

 

 

Job Requirements

 

 

  • Professional fluency in written and spoken English
  • Professional fluency in written and spoken skills in one of the following: German, Italian, French or Greek
  • Ability to analyze and identify key problems and make decisions to solve issues
  • Excellent interpersonal and teamwork skills
  • Ability to provide customer support using available contact channels: phone, email, chat
  • Very good computer skills
  • Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
  • Ability to extend knowledge in the area of new technologies
  • GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued

 

 

 

Why is it worth working with us?

 


•    Profit from our VIP medical package with free travel insurance and dental care, sport medicine and life insurance
•    Join the tax deduction program (if your job is eligible for it)
•    Enjoy attractive parental benefits beyond the legally required
•    Lift your qualifications through wide range of trainings and get technical certification reimbursement
•    No dress code and flexible working time 
•    Additional days off every year for longer vacations and up to 4 days for your charity contribution
•    Recommend your friends and get a very attractive referral bonus
•    Take care of your well-being with free access to a Premium version of the Headspace application
•    Profit from working from home in different variants (we will share details with you)
•    Free of charge parking lot for the employees

 

 

#LI-192770736_AK3

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn

 

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Job Segment: Network, Consulting, Technical Support, Technology