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Job Title:  Junior Product Support

Location: 

Krakow, Malopolska Province, PL

Req ID: 53519

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

 

 

Junior Product Support


Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

 

Daily duties:


•        Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
•        Develop and maintain positive customer relations by delivering outstanding customer service
•        Coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. 

 

 

Job Requirements

 

•        Experience in providing customer support
•        Very good English communication and presentation skills
•        Strong customer service focus and problem-solving ability required
•        Good computer software skills and Internet capabilities
•        Ability to work independently as well as in a team

 

 

 

Benefits

 

Why is it worth working with us?


•    Profit from our VIP medical package with free travel insurance and dental care, sport medicine and life insurance
•    Join the tax deduction program (if your job is eligible for it)
•    Enjoy attractive parental benefits beyond the legally required
•    Lift your qualifications through wide range of trainings and get technical certification reimbursement
•    No dress code and flexible working time 
•    Additional days off every year for longer vacations and up to 4 days for your charity contribution
•    Recommend your friends and get a very attractive referral bonus
•    Take care of your well-being with free access to a Premium version of the Headspace application
•    Profit from working from home in different variants (we will share details with you)
•    Use your car or bike to get to the office - free of charge parking lot for employees

 

 

 

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn

 

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