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Junior Product Support

Date: Jan 10, 2019

Location: Krakow, PL, 30-415

Company: Sabre

Req ID: 45222

Job Family: Information Technology/Software Development

 

What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description

Junior Product Support

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

 

 

Daily duties:

  • Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions
  • Develop and maintain positive customer relations by delivering outstanding customer service
  • Coordinate with various functions within the
  • Company to ensure customer requests are handled appropriately and in a timely manner.

 

Benefits:

  • Social benefit package - VIP Medical Package, Life Insurance, Benefit System,
  • A wide range of trainings and technical certification reimbursement,
  • Comfortable office location and modern office space,
  • Free of charge Parking lot for Employees,
  • Attractive referral bonus.

Job Requirements

  • Experience in providing customer support
  • Very good English communication and presentation skills
  • Strong customer service focus and problem-solving ability required
  • Good computer software skills and Internet capabilities
  • Ability to work independently as well as in a team

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn

 

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