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Job Title:  Core Business Analyst - SabreSonic PSS


Krakow, Malopolska Province, PL

Req ID: 52855

Job Family: Information Technology/Software Development


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


Join our SabreSonic Core team!


Core SabreSonic Business Analyst / Consultant - up to Senior level


Role Expectation


  • Under general direction with minimal oversight, delineates requirements to solve complex business problems using differing technologies and systems views across multiple functional domains (within Sabre and between Sabre and its customer) on high profile and/or mission critical efforts and projects.
  • Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible solutions.
  • Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers.
  • Provides functional/technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
  • Provides consultation to users in detailed functionalities of automated systems.
  • Supports Development staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product, as assigned.

Job Requirements

Customer Validation Testing position

  • Experience in airport operations and/or airline help desk call center managing discrete deliverables or full life cycles of small projects. Possess and applies a knowledge of subject matter expert principals, practices and procedures
  • Experience with SabreSonic Interact, Digital Workspace and/or Sabre Native is a plus
  • Familiar with PSS interface systems to assist and support airline customer testing planning and execution of tasks
  • Familiarity with issue-tracking software (Siebel iCRM, Salesforce, JIRA) is a plus
  • Ability to handle multiple projects simultaneously, with strong organizational skill


Training position

  • Should have thorough domain and airline business process knowledge in at least two of the following areas:

-Reservations (PNR, Groups, general sales)
-Ticketing (Issue, exchanges, refunds)
-Airport Check-in
-Schedule Change
-Airline Ancillaries
-Inventory Management

  • Experience in any of the airline reservations products of Sabre, Amadeus, Travelsky etc., and should have worked extensively in the system from as a user or as a technician (development, support, implementation)
  • Experience in Requirement elicitation, documentation and creating solution


Merchandising position

  • Should have thorough domain and process knowledge on one area of business in the airline, in any two or more of the below:

-Revenue planning, Ticketing classes and Configurations
-Airline ancillaries, Bundling/unbundling of products & services and personalization
-Airline e-commerce concepts, systems and processes
-Revenue opportunities, optimization, forecast and revenue performance tracking
-Good to have knowledge or experience in IATA-NDC or One Order

  • Experience in airline or retail e-commerce systems
  • Fundamental understanding of ATPCO Fare Filings, Fee Filings and Branded Fares is a plus


Airport Check-In position

  • Should have experience on Airport Operations with emphasis on Departure Control processes and procedures, Third Party Ground Handling (3PGH), IATCI (Interline Through Check-In); with solid experience as an end-user
  • Experience with Airline Reservation Systems (Sabre, Amadeus, Travelsky, etc), with solid experience as an end-user
  • Knowledge on Utilities (i.e. Ancillaries, Seating) is preferable


Reservations position

  • Experience on Call Center functions, like general sales/reservations, ticketing (issuance, exchanges and refunds), fares & taxes calculation, ancillaries, interline and GDS ticketing
  • Good product knowledge and/or experience in codeshare options, schedule change, inventory, teletype, AVS and PNR
  • Knowledge and understanding of TTY, EDIFACT, Leg/Seg and O&D Inventory controls, Interactive - Sells, Availability, Maps, Seats, Married Segments, and Journey Data


Web Services API position

  • Experience with SOAP based messaging, SOAPUI, Postman, WSDL, REST/JSON services and schemas
  • Functional knowledge in reservations, ticketing, airport and departure control, and/or ancillaries environments
  • Experience with Sabre’s internal architecture and session management is preferred




We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn


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