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Contributor Technical Writer - Travel Network Developer Experience

Date: Nov 17, 2018

Location: Krakow, PL, 30-415

Company: Sabre

Req ID: 42378

Job Family: Information Technology/Software Development


What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description

Contributor Technical Writer - Travel Network Developer Experience

Sabre is a leading technology solutions provider to the travel industry. Our flexible, reliable, and scalable technology and data-driven solutions help our airline, hotel and travel agency customers grow their businesses and transform the traveler experience. They must find ways to increase their value by delivering travel solutions faster and more cost effectively than what is possible today.

We are always looking for bright and motivated technology professionals. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - Sabre is right for you! Come and help us to develop new technologies that enables new commercial models and a new way forward for the company. Join the team that is building Sabre’s strategic solutions to make travel better.

Job Description
The Contributor Technical Writer is responsible for extracting content from subject matter experts across the Travel Network organization and creating well-written, professional, user-friendly documentation to be utilized by internal and external developers. The technical writer will write the following document types:
• API reference guides
• Blog posts
• Change log notes
• FAQs
• User guides
• Other documentation as requested

Primary responsibilities include:
• Collaborate with various API development teams across the Travel Network organization to create or update documentation
• Work closely with subject matter experts (SMEs) to gain a working knowledge of various APIs and applications
• Understand, interpret, and translate technical requirements into an easy to understand format
• Work closely with the User Experience, API Management, and Product teams to create dynamic user-facing documentation
• Define scope and deliverables during project meetings and elaborations
• Help maintain and contribute to a company-wide style guide
• Contribute to a community of technical writing best practices and help lead discussions in industry-best standards

Job Requirements

Required Skills:
• Professional fluency in written and spoken English
• Excellent English grammatical knowledge
• Proficiency in MS Office Suite
• Demonstrated aptitude in technology applications
• Excellent communication and problem-solving skills
• Ability to absorb knowledge easily over a short period of time
• Attention to detail and ability to multitask
• Ability to work under pressure and with aggressive deadlines
• Ability to analyze and organize complex information and present it in an easy-to-understand manner
• Ability to conduct detailed interviews with SMEs
• Proven ability to work collaboratively in a team environment

Preferred Skills:
• Knowledge of HTML, XML, SOAP, REST, and JSON
• Experience working with software-based content management systems (MadCap Flare, Adobe RoboHelp, Adobe Experience Manager)
• Experience working with web-based content management systems (WordPress, Drupal)

Bachelor’s degree in Technical Communication, English, or Journalism

• Minimum 3+ years of technical writing experience
• Minimum 1+ year(s) experience with web-based documentation or content management systems


Why it is worth working with us?
• profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport)
• explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud)
• lift your qualifications through wide range of trainings and get technical certification reimbursement
• no dress code, flexible working time and get additional day off
• recommend your friends and get a very attractive referral bonus
• use your car or bike to get to the office - free of charge parking lot for employees



We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn


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