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Contributor Pricing Support

Date: Dec 3, 2018

Location: Krakow, PL, 30-415

Company: Sabre

Req ID: 44961

Job Family: Contact Center

 

What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description

 

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills.

If you are interested in challenging work, being part of a global team, and solving complex problems through technology, Sabre is the global leader in innovative technology that leads the travel industry.

We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices

- then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
 

Job Requirements

                                                                                                                                       

                                                                                                                     Pricing Support Analyst - Contributor

 

We offer you to join our Air Pricing Operations (APO) team who plays a key role in the support of one of the world's largest and most sophisticated airline pricing systems (Sabre Air). Our globally located team of air pricing experts works together daily to provide superior pricing and shopping solutions and support to travel agencies, airlines and joint venture customers around the world. Our functions include Problems Support and Resolution. Air Pricing Operations has a high level interaction with many teams from Sabre such as TSD - Development, Marketing, Software Support, and Airline Solutions.

We actively participate in development projects providing technical as well as customer insight.

  
You will:

 

  • Provide high quality pricing and shopping support initiated by our global customers including airlines, Sabre Help Desks, online agencies, and Joint Ventures
  • Analyze those customer problems related to pricing by using diagnostic tools to identify problem area(s) and recommend corrective action in a timely manner
  • Escalate with proper documentation to Pricing Resolution (3rd level) on complex pricing issues.
  • Track problems so that recurring problems can be reported to product development.
  • Analyze and research debit memos and audit issues on moderately complex pricing issues.
  • Analyze debit memos using diagnostic tools to identify pricing problems and makes accurate reimbursement recommendations in accordance with the Sabre Fare Guarantee Policy.
  • Work effectively with Pricing Resolution (3rd level) to resolve more complex and ongoing issues.
  • Log and track all relevant research and communication information using the tools provided.
  • Ensure all customer or account team interactions occur with the utmost courtesy and professionalism. Collaborates with team members on continuous improvement of processes and enhancement of their skills.

    -  Shift work may be required.

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn

 

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