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Configuration Analyst

Date: Jan 10, 2019

Location: Krakow, PL, 30-415

Company: Sabre

Req ID: 46069

Job Family: Information Technology/Software Development


What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Did you know that Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeed. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team.

Job Description


Configuration Analyst


AS the CMDB Analyst responsible for assisting with the managing of the CMDB and its associated CIs in alignment with strategic company objectives. Primarily responsible for working with the ITSM organization and technology teams on configuring and maintaining CMDB population and reconciliation processes.



  • Develop and continuously improve Configuration Management processes, procedures, and methodologies based upon ITIL principles, SDLC process, and  ITSM standards.
  • Provide recommendations and input to management on existing or new processes to improve the effectiveness of Configuration Management
  • Work directly with technology teams and enterprise architects to ensure Solutions CI's are entered and maintained in the CMDB and ITAM systems
  • Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories for configuration items.
  • Responsible for Implementation of any new Configuration Management polices changes/updates.
  • Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
  • Ability to develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy.
  • Perform configuration Audits to ensure integrity of CMDB data.
  • Perform other duties as assigned.

Job Requirements



  • Bachelor's degree in Computer Science or related field; specialized training; or equivalent professional experience.
  • Hands-on experience with ServiceNow (or equivalent tool) components such as Configuration, Change
  • Experience implementing and managing CMDB solutions in ServiceNow(or equivalent tool).
  • Experience in asset and configuration item identification, baseline definition, relationship mapping, CMDB administration and IT acquisition processes
  • Strong understanding of ITSM processes based on ITIL v3
  • Excellent writing skills for generating clear, concise notes and documentation.
  • Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization
  • Ability to work independently, with supervision, on a project of varying complexity
  • ITIL v3 Foundations or above certified



  • Exhibit excellent interpersonal skills with all levels of the organization
  • Use organizational skills to determine prioritization and appropriate multitasking
  • Focus on scope, tone, and quality of processes and their respective documentation, as well as the associated goals, priorities, deadlines, and weaknesses
  • Perform necessary and timely follow-up, escalating appropriately if necessary



  • profit from our VIP medical package with free travel insurance and dental care, sport medicine, life insurance and Benefit System (Multisport)
  • explore new technologies at our Innovation Lab (3D printer, Augmented Reality and Virtual Reality equipment, Robot construction kit, Internet of Things devices, Access to quantum computer via IBM Cloud)
  • lift your qualifications through wide range of trainings and get technical certification reimbursement
  • no dress code, flexible working time and get additional day off
  • recommend your friends and get a very attractive referral bonus
  • use your car or bike to get to the office - free of charge parking lot for employees



We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Twitter, Facebook and LinkedIn


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