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CTR Contrib Product Support

Date: Nov 20, 2018

Location: Istanbul, TR, 34437

Company: Sabre

Req ID: 44481

Job Family: Contact Center

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

Sabre is a technology solutions provider to the global travel and tourism industry. We offer a broad range of technology solutions including data-driven business intelligence, mobile, distribution and Software as a Service (SaaS) solutions that are used by travel suppliers (airlines, hotels, car rental outlets, railways, cruise lines and tour operators) and travel buyers (travel agencies, travel management companies and corporate travel departments) to plan, market, sell, serve and operate their businesses.

Headquartered in Southlake, Texas, USA, Sabre serves our customers through cutting-edge technology developed in six facilities located across four continents. The company operates three businesses: Sabre Airline Solutions, Sabre Hospitality Solutions®, and Sabre Travel Network.

For our office in Istanbul, Sabre is looking for a Product Support Specialist. 

Responsibilities:

•Monitor and troubleshoot Agency’s Sabre red workspace related issues
•Contact second level support if necessary
•Installation of Sabre Red Workspace platform and issue fixes 
•Work according to the standard operating procedures defined by Sabre
•Share weekly reports with your department’s manager
•Identify and implement innovative solutions that helps to improve the operational efficiency
•Support Customers after working hours on the phone

Job Requirements

  • Minimum bachelor degree required at related field
  • Minimum 3 year’s experience in related position’s  
  • Intermediate oral and written communication level in English
  • Problem solving, analytic and quick & correct thinking decision making
  • Dictation is smooth, Communication and empathy is strong
  • Friendly, Human relationships strong, Persuasive
  • Customer-oriented perspective
  • Experience in the installation of software applications
  • Proactivity, responsibility, collaboration and teamwork
  • Multi-tasking work capabilities
  • Ability to research and learn new technologies
  • Result-oriented, capable of planning and tracking work
  • Flexible working hours

 

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Career Position: [[customString1]]  

Hiring Manager: Dilek Apturahman   

Recruiter: Olga Stepanov    


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