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Principal Program Manager

Date: Dec 26, 2018

Location: Hanoi, VN

Company: Sabre

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Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. Sabre posted US$3.6 billion in revenue in 2017 and employs approximately 10,000 people globally through its three business units – Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions.

Job Description

  • The Principal Program Manager is responsible for the delivery of our most complex, high-risk, very large, multi-side portfolio implementations and/or innovative solutions as well as oversight of smaller programs and projects often international in scope.
  • Leads delivery teams, develops and maintains relationships with our key customers, including C-Level executives, being point of escalation.
  • Ensures all projects are moving forward and that all components for successful delivery are in place.
  • Coordinates resources and supports the development of project plan, resolves issues with regards to delays in project delivery and resource constraints.
  • Advise senior executives of project status and pulse of the customer.
  • Facilitates program level issues and change management resolution.
  • Responsible for aligning the efforts of cross-functional teams to support the company’s strategic objectives.
  • Manages ongoing work through governance structures, creating high level plans that provide guidance to projects where detailed plans are established.
  • Drives alignment and adherence to standards and direction set by the organization.
  • Removes barriers that prevent efficient execution of projects.
  • Ensures that approved methods, processes and tools are consistently used across projects and programs, including change, issue, risk and quality management.
  • Provides quality assurance.
  • Supports initial proposals and sales pursuits, estimates program management effort, checks deal sheets, reviews contracts, and provides input into account plans.
  • Supervises and/or develops and manages a program communication plan to include content, frequency, audience and channels.
  • Responsible for translating technology into business terms and integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPI’s).
  • The role will look after our customers based in Vietnam initially at least for the first 1 year before likely expanding into other accounts outside of Vietnam.

Job Requirements

  • Minimum 12 years of experience in management consulting, working for a software vendor and/or in the travel industry.
  • Minimum 8 years Project and Program Management experience managing complex software system implementations.
  • Airline domain expertise is a must.
  • Working experience with any airline operation and/or reservation system is a strong advantage.
  • Operational savvy.
  • Strong analytical skills.
  • Solid negotiator and facilitator.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Office suite.
  • Proficient with a project scheduling software tool – MS Project preferred.
  • Fluency in English and Vietnamese is a must.


The successful candidate must have:

  • Experience interfacing and building relationships with senior client executives at the C-level.
  • Experience managing multiple simultaneous projects.
  • Experience in translating technology into business terms and with integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPI’s).
  • Experience working in the Vietnam market.
  • Experience working in a matrix organization and leading virtual distributed teams.


LOCATION: Hanoi preferred


TRAVEL: Most of the work will be in Hanoi but can also be global at times; travel is expected to be <25% initially.



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