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Job Title:  Supervisor Product Training

Location: 

Dallas, TX, US

Remote Options (if applicable):  Fully remote

Req ID: 59684

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

What you will achieve


The Hospitality Solutions team is relentlessly passionate about helping our customers and our people succeed, and we are continually looking for forward-thinking, creative people who value the same. Our ideal candidate is a hard worker, willing to roll up his or her sleeves, and eagerly take ownership of results. He or she is obsessive about accountability & execution and is committed to serving the needs of our hospitality customers around the globe. 

If this sounds like you, we would welcome the opportunity to get to know you better. 


The Supervisor Product Training serves as a functional working supervisor for the global Customer Success training team. The supervisor and their team consult on, develop, and deliver instructor-led learning solutions designed to help our customers achieve their hospitality goals by combining a deep understanding of our customers’ needs with a strong knowledge of our product suite. 

Qualified candidates are highly self-motivated, solution-minded, and can work with minimal guidance and supervision to:
•    Plan, organize, and supervise the effective planning and delivery of instructor-led training for our customers
•    Manage the team, including making staffing decisions and training/onboarding, and employee development
•    Monitor group and individual performance, execute a cadence of coaching and counseling, perform regular evaluation, and conduct feedback and career development discussions
•    Establish a culture of teamwork and cooperation both within the team, across disciplines with the Instructional Design and Technical Writing teams, as well as cross-functionally within the organization
•    Establish and maintain a library of ILT content through collaboration with the training specialists and SMEs so that preparation for onsite is a plug-and-play compilation of functional modules rather than a from-scratch build
•    Become a SynXis product expert to support training as required and to lead the team in establishing effective facilitation supporting customer product adoption and goal attainment
•    Facilitate conversations with the Sales and Account Management for Custom Training opportunities to enable commercial discussions and systematically work towards becoming a profit center rather than a cost center
•    Participate in and conduct consultative conversations with customers and internal teams to identify, develop and deliver custom-tailored technical training to achieve optimal configuration and use of any combination of SynXis applications and integration
•    Work with customers and internal teams to identify, understand, and measure success through key performance indicators during strategic customer engagements
•    Serve as the customer advocate when issues arise; proactively identify and execute customer solutions and liaise with other departments or divisions when necessary
•    Maintain a solution-minded approach; incorporate lessons learned and disseminate information internally, cross-functionally, and to customers when appropriate; partner with the Instructional Design team to prioritize incorporation into published content
•    Interface with internal teams and measure impact of curriculum or course delivery to ensure existing training programs meet customer needs
•    Manage competing priorities for multiple high-value customer projects simultaneously

The successful candidate will have


Required skills:
•    Hospitality SAAS industry or hotel experience, including working knowledge of a Central Reservation System (CRS)
•    Bachelor's degree in a related field or equivalent; and 2 years of experience in the learning and development field or 3-4 years of experience in the hotel or online travel distribution industry (or combination thereof)
•    Prior management or supervisory experience; skilled at employee coaching preferably in a global environment
•    Strong organizational, planning, and time management skills; ability to prioritize and manage competing high-priority projects
•    Experience in designing, developing, and delivering customer-facing instructional solutions in both classroom and virtual environments
•    Able to work directly with stakeholders and capable of resolving related challenges in a professional manner
•    Generalized understanding of adult learning theory and advanced facilitation skills 
•    Intermediate to advanced computer skills, particularly with the Microsoft Office Suite
•    Excellent oral and written communication and presentation skills 
•    Ability to work across different time zones & cultures

 Preferred skills:
•    Experience measuring the impact of instructional/training solutions against objectives 
•    Working with instructional design software such as Camtasia, Articulate Storyline, etc.

Sabre offers the following outstanding benefits

•    Very competitive compensation 
•    Generous Paid Time Off (5 weeks PTO your first year!) 
•    4 days (one per quarter) of Volunteer Time Off (VTO) 
•    We offer a comprehensive medical, dental and Wellness Program
•    Paid parental leave 
•    An infrastructure that allows flexible working arrangements 
•    Formal and informal reward, recognition and acknowledgement programs 
•    Lots of fun and engaging employee development events 

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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