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Job Title:  Principal, Product & Technical Consultant

Location: 

Dallas, TX, US

Remote Options (if applicable):  Fully remote

Req ID: 58778

Job Family: Production and Project Management

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre's Global Accounts team is growing!  We are looking to hire a Product and Technical Consultant with significant experience in travel management companies, corporate or online business. This Principal will be responsible for operations of Global Accounts in the North America and EMEA regions focusing on multiple platforms. The successful candidate will be responsible for creating relationships with the customer’s technical experts, understanding their unique business challenges and needs, ensuring issue resolution, and driving investment alignment between the customer and the Sabre organization.  This candidate can work remotely in the U.S. 
 


Responsibilities include:

  • Coordinate and share best practices with other Technical Managers for your account and across the organization
  • Serve as advisor to the internal sales team and customers regarding the resolution of complex technical, scientific or engineering issues that affect the sale, installation and utilization of organization products and/or services
  • Propose changes in products and/or services that result in increased efficiency or adoption by the customer
  • Provide project management guidance and oversight of key engagements to ensure successful implementations
  • Effectively balance resources across complex multiple projects and locations to ensure customer needs are met
  • Determine the viability of customer-driven requests for computer-related systems, third party tools and connectivity solutions including front, mid and back office
  • Provide issue resolution in a timely manner
  • Develop and maintain relationships across Sabre and the customer’s organization
  • Share results and feedback from key customer engagements with internal teams
  • Provide customer advocacy internally through product development discussions
  • Drive Sabre product investment alignment with the customer’s needs
  • Develop a strong relationship with other internal teams to ensure alignment, communication and adherence to shared vision of our strategic customer base
  • Represent Sabre at industry and customer events

Job Requirements

  • 5+ years of experience in manager-level, hands-on technical customer facing roles
  • Bachelor’s degree or relevant experience
  • Deep technical and functional understanding of API
  • Deep understanding of the travel industry
  • Broad technical skills required to support a corporate travel business and Online Travel Agency
  • Strong consulting skills to drive ongoing technical account management efforts
  • Demonstrated ability to lead discussions with customer and drive internal alignment around customer needs
  • Superior internal and external collaboration skills
  • Strong project management skills and a willingness to engage in a hands-on way
  • Ability to travel to US and EMEA customer offices

 

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW

 

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Project Manager, Consulting, Technology