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Job Title:  Software QE Engineering Manager (Defect Elimination)


Dallas, TX, US

Remote Options (if applicable):  Flexible remote options

Req ID: 57019

Job Family: Information Technology/Software Development


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

What you will achieve

Sabre Hospitality Solutions team is seeking a highly motivated professional for the Quality Engineering Manager - Defect Elimination role.

In Hospitality Solutions our Software Engineers build large, distributed, and real-time software applications that power the leading Chains and Hotels of the world. 

This role is a central role in the Quality Engineering Division, acting as a front facing liaison between various teams managing, reviewing, and routing of Production Incidents/Defects across multiple project/teams. The right candidate will possess a strong large scale program management background, with a track record of experience across large portfolios working with global cross functional teams delivering projects with tight deadlines

As a Manager - Defect Elimination, you will:
•    Exhibit strong project/program management skills across a large portfolio, working with several global cross functional teams
•    Learn inter-related business domains and applications, develop a deep understanding of the main drivers for defects – advocate on behalf of customers driving resolution of most impactful issues. Monitor and study production systems, use cases/user flows and help discover issues before the customer discovers it; keep a holistic view of quality health
•    Focus on User Experience and drive improvement measures of production systems, such as, reliability, quality, with an eye for customer pain points, developing insight into long standing issues needing prioritization
•    Ownership of Defect Process – establish and oversee end-to-end defect management process, ensuring proper hand-offs and coordination, managing RCAs. Assist Dev and QE on prod defect prevention through tracking of defect reactivation rate.
•    Establish Defect Review Board meetings – increase the presence of defect review; increase visibility and status of defects. Facilitate recurring conference calls/meetings to triage issues for any customer facing high priority issues
•    Release Oversight: Monitor production for recent production deployments for any Incidents/Defects and manage the defect resolution engagement with teams. Primary QE point of contact for Production Incidents/Defects. QE face-off with internal customer partners, triaging prod critical defects, gathering RCAs
•    Communication - Drive communication, collaboration, liaise, routing, facilitation of validation, escalation management across several groups (such as PO, PM, AD, RE, SRE, QE). Communicate regular progress/risks to stakeholders.
•    Change Reviews – represent QE in Change Review approvals|tickets|meetings
•    Quality Standards & Policies – help ensure defect management quality standards and policies are consistently implemented across; ensure Rally/Jira/Salesforce hygiene is maintained, ensure ease of adoption, establish guidelines for Defect Management tasks, engagement with support team
•    Dashboard & Reporting – establish metrics, measurements, and reporting of production defects driving reduction and improving quality. Develop and share metrics dashboard, recurring reports, and operational decks.
•    Compliance & Audit – ensure relevant evidences are maintained for compliance audit; liaise with compliance team as required
•    Build cross team Synergies – continuously identify process gaps/recommend efficiencies, identify risks and help foster cross team synergies

The successful candidate will have


•    Strong project/program management experience 
•    Demonstrable experience of 10+ in program/product management, leading global cross-functional teams driving defect management across several projects/teams including review/resolution/prevention
•    Experience in using data to derive insights and drive improvements
•    Excellent communication skills – written and verbal with various levels within the org
•    Ability to actively lead and steer defect management/review meetings and facilitate actionable outcomes
•    Possess sound working knowledge of software development lifecycle and agile methodologies – issue tracking systems and issue management processes
•    Proven experience working in high pressure environments with strong time management, prioritization skills

Technical Skills: 
•    Dashboard Development – Excel macros/Grafana/Tableau etc.
•    Metrics Collection – Splunk, Unix
•    PM & Agile tools – Rally/JIRA/SNOW
•    Six Sigma/Lean/ISQTB/Agile - SAFe/PSM

Bachelor's degree in Computer Science or Engineering or related fields, PMP

Sabre offers the following outstanding benefits

•    Very competitive compensation
•    Generous Paid Time Off (5 weeks PTO your first year!)
•    4 days (one day/quarter) of Volunteer Time Off (VTO)
•    We offer a comprehensive medical, dental and Wellness Program
•    12 weeks paid parental leave
•    An infrastructure that allows flexible working arrangements
•    Formal and informal reward, recognition and acknowledgement programs
•    Lots of fun and engaging employee development events


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Developer, Program Manager, Manager, Computer Science, Lean Six Sigma, Technology, Management