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Team Lead Business Analysis

Date: Jan 11, 2019

Location: Bangalore, IN, 560 066

Company: Sabre

Req ID: 44269

Job Family: Contact Center

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Leads a team responsible for delineating requirements to solve complex business problems using differing technologies and systems views across multiple functional domains (within Sabre and between Sabre and customer) on high profile and/or critical efforts, especially projects with large revenue impact. Possesses an excellent understanding of business systems, industry requirements and full technical knowledge of systems analysis. Expert ability to plan strategically for current and future business environments, including future technology and requested design changes to create flexible solutions. Creates process engineering and/or business flow assessments to ensure appropriate reengineering of solutions. Develops complex service models and prototypes, creates and implements customer feedback mechanisms, uses knowledge of human factors engineering principles. Creates and supports Business Plans (including business cases) to assure plans meet company goals and integrates these with technical programs and project plans. Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers. Provides technical/functional consultative direction in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Provides consultation to internal and external users in detailed functionalities of automated systems. Expert consulting support in Human Factors Engineering, as it applies to the target customer base and in SDLC (Agile and TDD). Expert knowledge of systems flows, engineering documentation, tools and architecture concepts required. May lead cross-functional teams to address business or systems issues. Acts as team leader for projects with moderate to larger budgets or of an intermediate to longer term duration. Supports Development staff by assisting with functionality quest.

Job Requirements

EDUCATION: Please contact your Human Resources Representative. EXPERIENCE: Minimum 6 years related experience; prior lead/supervisory experience preferred. Advanced computer software skills. Excellent written and verbal communication skills; ability to lead and direct multiple projects simultaneously; ability to delegate work to subordinate or less experienced team members; proven leadership ability. Requires understanding client-server architectures and the integration with legacy systems.

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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