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Supervisor SHS Data Services

Date: Apr 16, 2019

Location: Bangalore, IN, 560066

Company: Sabre

Req ID: 47317

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Job Description

Oversees Service Delivery’s global operation, ensuring the delivery of outstanding customer service and OTA Connectivity for New & Existing Properties. Supervises representatives that are connecting new properties as well as providing maintenance support to existing properties. Ensures representatives are properly trained and developed to needed knowledge and process standards, drives individual and team performance, helps build support strategy and participates in special projects focused on technology and innovation.

  • Plan, organize and supervise the effective execution of the operation, including staffing decisions for standard and irregular operations.
  • Organize new, recurrent and advanced agent training based on knowledge needs
  • Plan employee development based on skills, performance and market challenges
  • Identify and develop individual and group strengths and weaknesses
  • Monitor for group and individual performance, coaching and counseling
  • Perform regular evaluations and conduct feedback discussions
  • Establish and foment a culture of teamwork and cooperation
  • Resolve Human Resources related issues
  • Responsible for interviewing and hiring new staff
  • Motivate employees and recognize team and individual achievements
  • Is effective in a variety of formal presentation settings: one-on-one, small/large groups, with peers, direct reports, bosses and senior leaders.
  • Ensures that Service Delivery related KPIs are met and is responsible for adherence to budget and forecasts
  • Coordinates with Product Management to ensure better customer adoption and raise visibility on customer and product issues

Job Requirements

Job Requirements 

  • Excellent level of spoken and written English
  • Analytical mindset and open to work under pressure with deadlines
  • Sense of urgency
  • Prior people management experience
  • Good computer knowledge of Microsoft systems and other complex systems
  • Excellent communications and interpersonal skills
  • Experience in customer support
  • Skilled at priority setting
  • Strong organizational, planning and time management skills
  • Skilled at employee coaching, motivation and development
  • Able to work in a matrixed environment supporting other global offices

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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