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Job Title:  Sr Service Delivery Engineer (ZE111003)


Bangalore, Karnataka, IN

Remote Options (if applicable): 

Req ID: 60350

Job Family: Production and Project Management


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description


The Data & Analytics delivery team manages four suites of products with specialized data intelligence, commercial analytics and decision automation products and capabilities across them.


The members of D&A delivery are considered experts in one core product and at least one secondary product in which they would troubleshoot, design, develop (configuration) and consult with internal teams and customers for the successful execution of implementations, changes and services.


  • Works closely with customers, both remotely as well as on-site, to train, elicit and define business requirements.
  • Articulates Business Product and Service concepts and processes to the technical team.
  • Works providing expert support to other technical teams during development, installation, and post-installation of any of the products in the suites.
  • Act as the lead interface between the customer - internal or external -  regarding both support and deliverables.
  • Documenting customer business requirements and ability to create technical flows. 
  • Testing and documenting new releases and/or new or change functionality in modules. 
  • Ensures that approved methods, processes, and tools are consistently used. 
  • Configures full systems and ensures quality of deliverables.
  • Serves as expert consultant in business applications of the suite technology to customers and non-technical internal teams, as well as advocates to technical teams on behalf of customer or stakeholders business needs.


Job Requirements


  • 4+ years of exp in Business Analyst/Product Owner/Service Execution
  • Experience in Airline Industry
  • Reservation/Ticketing knowledge
  • Positive attitude and good social/communication skills
  • Curious and Eager to learn new things
  • Will-find-a-way attitude and hands-on demeanor
  • Experience working in global teams
  • Ability to self-motivate and be self-learner in a dynamic environment
  • Ability to develop and learn new business domains quickly
  • Salesforce/Jira/MS Office knowledge
  • Oracle SQL/Linux Command Line/Logs/XML & xPath/Json
  • JasperStudio Reports
  • Scripting Languages




  • Annual Performance bonus plans
  • Development opportunities in country or globally
  • We offer a competitive private health insurance for employees and eligible children
  • Extra Paid Time Off (5 extra days each year)
  • 3 month paid parental leave (12 weeks for fathers / 18 weeks for mothers)
  • Daily meal allowance
  • Life Insurance
  • Corporate Social Responsibility opportunities
  • Recognition and acknowledgement programs
  • Fun employee engagement and development events



We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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