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Job Title:  Senior Scrum Master


Bangalore, Karnataka, IN, 560066

Req ID: 52140

Job Family: Information Technology/Software Development


Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Scrum Master is responsible for monitoring the scrum processes and scrum meetings. He/She increases the team efficiency, motivates, spins, argues for changes that will ensure quality and timeliness. He/She ensures the DoD (Definition of done) is being followed.

Essential Duties:

•    Guiding the team and organization on how to use Agile/Scrum practices and values to deliver projects to customers.

•    Guiding the team on how to get the most of out self-organization.

•    Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

•    Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

•    Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

•    Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

•    Facilitating getting the work done without coercion, assigning, or dictating the work.

•    Facilitating discussion, decision making, and conflict resolution.

•    Assisting with internal and external communication, improving transparency, and radiating information.

•    Supporting and educating the Service/Product Owner, especially on grooming and maintaining the product backlog.

•    Providing all support to the team using a servant leadership style whenever possible, and leading by example.

Job Requirements

Required Skills/Experience:

•    Experience in playing the Scrum Master role for at least one year for a software development team that was diligently applying Scrum principles, practices, and theory.  (Adjust based on your necessity)

•    Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

•    Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown technologies, various Retrospective formats, handling bugs, etc.).

Preferred Skills/Experience (Any of these is a plus):

•    Experience is playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory. (Adjust based on your necessity)

•    Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.

•    Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.

•    Applicable knowledge of the technologies used by the team.

•    The experience in applying a wide variety of well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach(example: various Burndown technologies, many Retrospective formats, handling bugs, etc.).

•    Excellent communication and mentoring skills.


Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.


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