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Senior Product & Systems Delivery

Date: Jun 30, 2019

Location: Bangalore, IN, 560066 Bangalore, IN, 560 066

Company: Sabre

Req ID: 47950

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

About Us:

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. 

Job Title: Senior Product & Systems Delivery  

Job Description:

Responsible for the overall stability, reliability, recoverability, operability, instrumentation & performance of assigned systems
Responsible to provide technical support & resolution for issues reported by customers (calls/emails/tickets) 
Responsible for responding to severity incidents, anytime, day or night, within SLA
Responsible for creation and/or maintenance of operational documentation
Represents the application(s) during Operational Calls
Oversees new App server deployment, server refreshes and decommissions
Monitors systems on a daily basis, provides daily health check updates, cleanup & enhance the alerting system and resolve issues flagged by the alerting systems.
Supports implementations, performs system checkouts, as needed.
Carry out OnCall rotation tasks as required by the business.
Responsible for coordination and participation in Disaster Recovery meetings and tests
Perform other related operational tasks as requested by management
 

Job Requirements

Qualifications:

Required Skills:

Highly skilled with dealing/managing Unix/Linux or Windows system with over 5-8 years of experience
Experience with managing window services and , IIS.
Strong familiarity with networking protocols,
Familiarity working with Monitoring and Alerting tools.
Ability to handle multiple projects simultaneously, in a very fast paced environment
Good Analytical capabilities & troubleshooting skills, during intense situations, where fast resolution is expected, every time
Good written and verbal communication skills
Good MultiTasking skills are essential to this job
Must be a team player


Desired Skills: 

Experience working in a 24x7 fast paced Operational Environment (Shifts & OnCall Duties required) 
General experience with distributed architecture and/or High Availability Systems.
Good understanding of TCP/IP, Load balancing tools, job scheduling tools and other network designs
Experience working with Remote Teams
Change Management Experience
ITSM/ITIL Experience
Preferred Knowledge of Rally & Service Now
Familiar with CMDB repositories
Experience with Runbooks


Experience: 5-9 years

Education: B.E/B.Tech/M.E/M.Tech/MCA

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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