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Senior Product & Systems Delivery

Date: Feb 9, 2019

Location: Bangalore, IN, 560066

Company: Sabre

Req ID: 46748

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Job Title: Senior Product & Systems Delivery  

 

What happens when you combine technology with travel? Sabre! Did you know that cutting-edge technology is used at Sabre by more than 1 billion people around the globe? Sabre processes approximately 85,000 transactions per second for the largest industry in the world - travel and tourism? Now that we have your attention, Sabre is an innovative technology company that leads the travel industry by helping our customers (and employees) succeeds. We are looking for forward-thinking, creative people who take ownership of results and make things happen. If this sounds like you, consider joining our team. 

 

This particular position entails working in a 24x7 (Shift and/or On-call duty) fast paced operational environment dealing with high availability system(s) and will be tasked with providing system support, change authoring and deployments

 

 

Job Description:

 

  • Responsible for the overall stability, reliability, recoverability, operability, instrumentation & performance of assigned systems
  • Responsible to provide technical support & resolution for issues reported by customers (calls/emails/tickets) 
  • Responsible for responding to severity incidents, anytime, day or night, within SLA
  • Responsible for creation and/or maintenance of operational documentation
  • Represents the application(s) during Operational Calls
  • Oversees new App server deployment, server refreshes and decommissions
  • Monitors systems on a daily basis, provides daily health check updates, cleanup & enhance the alerting system and resolve issues flagged by the alerting systems.
  • Supports implementations, performs system checkouts, as needed.
  • Carry out On-Call rotation tasks as required by the business.
  • Responsible for coordination and participation in Disaster Recovery meetings and tests
  • Perform other related operational tasks as requested by management

Job Requirements

Required Skills:

  • Highly skilled with dealing/managing Unix/Linux or Windows system with over 5-8 years of experience
  • Experience with managing window services and , IIS.
  • Strong familiarity with networking protocols,
  • Familiarity working with Monitoring and Alerting tools.
  • Ability to handle multiple projects simultaneously, in a very fast paced environment
  • Good Analytical capabilities & troubleshooting skills, during intense situations, where fast resolution is expected, every time
  • Good written and verbal communication skills
  • Good Multi-Tasking skills are essential to this job
  • Must be a team player

 

Desired Skills: 

  • Experience working in a 24x7 fast paced Operational Environment (Shifts & On-Call Duties required) 
  • General experience with distributed architecture and/or High Availability Systems.
  • Good understanding of TCP/IP, Load balancing tools, job scheduling tools and other network designs
  • Experience working with Remote Teams
  • Change Management Experience
  • ITSM/ITIL Experience
  • Preferred Knowledge of Rally & Service Now
  • Familiar with CMDB repositories
  • Experience with Runbooks

 

Nice to have Skills:

  • Basic knowledge and understanding of AWS systems
  • Experience with SharePoint
  • Experience with complex, high-availability systems
  • Experience with Capacity Planning

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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