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Job Title:  Senior Information Systems Ops

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable):  Flexible remote options

Req ID: 58930

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

  • Maintain the Incident Management System including:

o    Identifying all incidents

o    Matching incidents against incidents with workarounds in place

o    Resolving incidents as quickly as possible

o    Prioritizing incidents in terms of impact and urgency

  • Tracking of activities to resolve business impact
  • Facilitation of and participation in incident conference bridge to ensure effective incident handling and resolution
  • Maintenance of incident tickets to ensure data quality
  • Execution of the enterprise Incident Management process, including management of incident queues, escalation as required to ensure that incidents are being resolved timely.
  • Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution.
  • Hand off to, and participate in, the Post-Incident review process
  • Effectively interface with the Change and Problem Management Teams
  • Proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability

Job Requirements

  • Minimum 6+ years incident management experience, Bachelor's degree or equivalent, ITIL Foundations certification preferred
  • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
  • Excellent written and verbal communication skills, especially the ability to communicate on infrastructure, security, and risk-related concepts to technical and non-technical audiences
  • Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization
  • Strong organizational skills –the ability to handle multiple tasks simultaneously
  • An ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues.
  • Self-motivated to initiate, originate action and be responsible for consequent decisions.

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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Job Segment: Information Systems, Technology