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Senior Business Analyst

Date: Dec 1, 2018

Location: Bangalore, IN, 560066

Company: Sabre

Req ID: 43187

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Senior Business Analyst - AirVision Planning & Scheduling Delivery SME

  • The AirVision Network Planning & Scheduling Suite is an industry leading airline schedule planning and optimization solution that serves several airlines across the globe to build, manage and publish their schedules. As part of the Delivery and Care team, under general direction, oversees the implementation and client acceptance of the AirVision Network Suite of products. Provides day-to-day coordination of activities between client and company personnel. Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables. Typically uses more subject matter expertise and project management skills than technical skills. Provides customer support for their questions and issues related to the Suite.
  • The ability to understand and interact meaningfully with airline scheduling and network planning organizations is an important part of the job. Monitors the project from initiation through completion of the project. Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. May provide input on performance against deliverables. Strong understanding of airline terminology and business processes. He will be a go-to person in general business areas of Planning and Scheduling, deep/expert knowledge of scheduling process. Excellent communication skills, comfortable speaking to medium sized audiences. Identifies and implements via consistent delivery methodology. Assist with product release testing, business scenario discussions and support customer with strong customer focus attitude.

Education & Experience

  • Bachelor’s Degree or MBA
  • 5 plus year’s work experience in similar background
  • Airline / Industry experience is preferred

 

Work Experience

  • Excellent customer interfacing/management skills
  • Experience in airline systems  is highly preferred
  • Excellent written and oral communication skills
  • Must be willing to travel
  • Ability to contribute to multiple projects/initiatives simultaneously
  • Ability to coordinate and work with multiple global teams
  • Prior experience in project management would be extremely desirable
  • Self-driven and motivated
  • Ability to innovate and be creative
  • Works with analysts to review requirements and create technical design documents
  • Ability to work independently at a customer location
  • Flexibility to travel (25% - 50%)

Job Requirements

Responsibilities:

  • Quickly understands the business requirements and technical issues and challenges
  • Be the solution expert and the single point of contact for the customer to provide expert guidance and clarifications
  • Confirm and approve business and functional readiness for system implementations
  • Be the point of contact in the Delivery team for other internal teams such as Solutions/Development to articulate/clarify functional requirements/issues regarding specific customer implementations
  • Closely liaise/coordinate with the internal development/operations teams for system installations, user accounts set up etc
  • Document, review and edit requirements and technical specifications and recommendations related to project
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Consistently deliver high-quality services to customers
  • Understand how to communicate difficult/sensitive information tactfully
  • Independently manage customer implementation projects with minimal supervision.
  • Support customer during the maintenance phase with managing their critical/business impact issues/questions
  • Based on project, the job requires travel up to 50% time.

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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