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Senior Business Analyst - CVT Coordinator

Date: May 23, 2019

Location: Bangalore, IN, 560066 Bangalore, IN, 560 066

Company: Sabre

Req ID: 47078

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Description:

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. 

GENERAL DESCRIPTION:

  • Under general direction, manages the Airline Solutions (AS) Customer Validation Testing (CVT) activities across multiple airlines and coordinating with various internal Sabre teams.
  • Able to interface with airline customer’s IT and/or Business departments to determine best method and process for conducting different testing phases.
  • Able to interface with Sabre internal development and delivery teams that will be responsible for the delivery of new solutions, features, code modifications or table configuration updates.
  • Able to effectively communicate, both verbally and written with various levels of employees and executives.
  • Work with airline customer’s resources reviewing testing cases, triaging reported issues, assessing severity, and assisting with questions during the CVT phase
  • Assist with troubleshooting and work internally with different teams to keep traction over investigation and resolution progress of issues reported
  • Produce reports including number of issues logged per product at what severity, percentage of testing completed and pass/fail ratios
  • Meet with the Project Management team to discuss progress made and obstacles found for possible escalation
  • Hold calls with airlines to review issues reported and resolution progress

Qualifications

EDUCATION: Bachelor's degree or equivalent.

EXPERIENCE:

  • Minimum 2 years related experience in airport operations and/or help desk call center experience.
  • Airline industry knowledge (reservation / airport / ticketing / check-in) a plus
  • Prior experience working with clients in both a virtual and direct client onsite setting
  • Interact GUI familiarity necessary
  • Native Sabre and product solution experience a plus
  • Familiar with Sabre products and interface systems (PSS and open systems is a plus) to assist and support airline customer testing planning and execution of tasks
  • Familiarity with issue-tracking software (Siebel iCRM, JIRA), a plus
  • Ability to handle multiple projects simultaneously – strong organizational skills
  • Has good analytical skills and is comfortable with managing data
  • Prior experience working with testing methodology a huge benefit.
  • Working knowledge of Project Management concepts – process knowledge of building timelines

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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