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Principal Solutions Consultant

Date: Apr 9, 2019

Location: Bangalore, IN, 560066 Noida UP, IN, 201301

Company: Sabre

Req ID: 47164

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Description

Supporting Sabre’s key clients, this role manages our client’s technology and operational relationships. You must be consistently aware of changes to customer’s technology landscape/requirements, partnering with them to identify opportunities to unlock more value for the customer and Sabre, and to support their client roadmap.

 

As an individual contributor this pivotal role provides technical consulting for integration with Sabre systems, including APIs and SDK. Understands all the technical and operational aspects of a Travel Agency including: Travel Agency E2E technical landscape including but not limited to Mid/Back-office systems, Corporate Booking Tools, Ticketing products, Automation/Efficiency products and their integration.


 

Responsibilities / Job Description

 

  • Be the voice of the customer to Sabre Marketing/Product team by articulating ongoing solution and investment requirements
  • Maintain a very close working relationship with customer’s Operations and IT counterparts and main technology decision maker[JS1] 
  • Seek and obtain information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization and automation needs
  • Takes ownership of Solution Architecture blue print and keeps it up to date on an ongoing basis 
  • Manages technical issue resolution, working with the appropriate teams to resolve in a timely fashion and develops solutions to mitigate recurring issues
  • Facilitate customer’s escalation path to promote visibility and resolution
  • Demonstrates Sabre products/solutions as required to secure new sales/product adoption
  • Works with the customers to develop the BRD’s and obtain sign off
  • Scope management and where required engages with delivery teams and technical experts to drive successful delivery
  • Manages customer perception by focusing the customer on the benefits of using and adopting Sabre technology
  • Ensure client receives product release notes and updates, and understands the value to their business
  • Read and analyse SAN’s (Sabre Advance Notifications) and share those that are relevant to their customer
  • Manages the 3rd party partnerships and roadmap, driving performance to agreed timelines and quality

Job Requirements

Experience

  • Must have a degree in Engineering or Technology
  • A minimum 5 years’ experience in either engineering or technology preferred
  • Experience in managing large scale technical projects
  • Travel industry experience required
  • Strong ability to drive resolution of complex technical issues for customers
  • Proven experience in managing escalations and customer issues, keeping stakeholders & executives updated
  • Experience in operating in a matrix environment
  • Strong analytical, verbal and written communication and presentation skills
  • Ability to interact and communicate effectively across cultures and organizational hierarchy

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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