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Job Title:  Principal Delivery Management


Bangalore, Karnataka, IN

Remote Options (if applicable):  Flexible remote options

Req ID: 58983

Job Family: Information Technology/Software Development


Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Principal Business Analyst – Sabre AirVision Network Planning & Scheduling (NPS)
The AirVision Network Planning & Scheduling (NPS) Suite is an industry leading Airline Schedule Planning and Optimization solution that serves several airlines across the globe to build, manage and publish their schedules. As part of the Professional Services and Consulting team, under general direction, candidate oversees the implementation and client acceptance of the AirVision Network Suite of products. Provides day-to-day coordination of activities between client and company personnel. Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables. Typically uses more subject matter expertise and project management skills than technical skills. Provides customer support for their questions and issues related to the Suite.
The ability to understand and interact meaningfully with Airline Network Planning & Scheduling (NPS) leaders and team members is an important part of the job. Candidate should have a demonstrated ability to own the relationship with customers in the region from an NPS standpoint. He/she must be the face of the Sabre NPS product suite and establish a win-win relationship with the customers by helping guide them to execute better using the Sabre NPS Products and Services. Provides stellar leadership internally and externally by identifying opportunities for value-added opportunities and by driving business for Sabre NPS products and services.  Ideal candidate will go beyond assigned solution usage and be able to support clients from an NPS business perspective as well.
Monitors the implementation projects from initiation through completion. Organizes inter-departmental activities ensuring completion of the project on schedule and within budget constraints. May provide input on performance against deliverables. Strong understanding of airline terminology and business processes. He/she will be a go-to person in general business areas of Network Planning and Scheduling, deep/expert knowledge of scheduling process. Excellent communication skills, comfortable speaking to medium sized audiences and presenting to senior management. Identifies and implements via consistent delivery methodology. Assist with product release testing when required, business scenario discussions and support customer with strong customer focus attitude. Candidate will help drive business/process improvements externally and internally.

Job Requirements

Education & Experience
    Bachelor’s Degree or MBA
    10 plus year’s work experience in similar background
    Airline / Industry experience is preferred

Work Experience
    Excellent customer interfacing/management skills
    Experience in airline systems is highly preferred
    Excellent written and oral communication skills
    Ability to contribute to multiple projects/initiatives simultaneously 
    Ability to coordinate and work with multiple global teams 
    Forecasting and P&L analysis
    Ability to put together a business case
    Statistical and financial Analysis
    Involvement in multi-year plans
    Cost modeling experience
    Economic market research
    Capability to present to management
    Use of tools such as Profit Manager and/or Fleet Manager or the equivalent LHS tools
    Use of data sources such as OAG, DOT data, calibrated data sets
    Degree in Industrial Engineering, Operations Research, or similar
    Self-driven and motivated
    Ability to innovate and be creative
    Ability to work independently at a customer location
    Flexibility to travel (25% - 50%)

Key Duties/Responsibilities:
    Quickly understands the business requirements and technical issues and challenges 
    Be the solution expert and the single point of contact for the customer to provide expert guidance and clarifications
    Confirm and approve business and functional readiness for system implementations 
    Be the point of contact in for other internal teams such as Solutions/Development to articulate/clarify functional requirements/issues regarding specific customer implementations
    Closely liaise/coordinate with the internal development/operations teams for system installations, user accounts set up, etc.
    Document, review and edit requirements and technical specifications and recommendations related to project
    Ensure issues are identified, tracked, reported on and resolved in a timely manner
    Consistently deliver high-quality services to customers 
    Understands customer’s business needs and pain-points and acts proactively to alleviate or improve customer’s business by putting together a business case with best practices recommendations, services and/or products
    Understand how to communicate difficult/sensitive information tactfully
    Independently manage customer implementation projects with minimal supervision.
    Support customer during the maintenance phase with managing their critical/business impact issues/questions
    Based on project, the job requires travel up to 50% time.


We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn


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