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Job Title:  Contributor Technical Support

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable): 

Req ID: 59141

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

  • Analyze and consult on implementation and troubleshooting of technology products/application support
  • Categorize issues for escalation to appropriate technical teams. Communicate system owners/on call to and lead the operations bridge
  • Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB
  • Identify Potential Significant incident & engage IM or PM Teams for follow-up action
  • Provide timely response to all incidents, outages and performance alerts
  • Document all actions in accordance with standard company policies and procedures
  • Provide first-line investigation and diagnosis of all Incidents and Service
  • Commit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements
  • Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
  • Leads incident analysis and is responsible for driving incidents to resolution
  • Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
  • Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
  • Coordinating infrastructure maintenance and upgrades with our Application teams
  • Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team

Job Requirements

  • 4+ years of application production support: L1/L2 experience and Education B.E/B.Tech
  • Excellent written and verbal communication skills
  • Good time-management skills
  • Hands-on experience with apps hosted on cloud: AWS/GCP
  • Advance understanding of:
  • Unix/Linux
  • Oracle, SQL
  • Network and Computer Operations
  • Shell/Perl/Python Scripting
  • Analytical capabilities
  • DevOps working experience
  • Networking concepts - DNS, OSI model, HTTP/S, SSL certificates, SSL/TLS, Proxy, Load balancers, Firewalls, Caching, etc.
  • OS Concepts - Filesystem, Memory and Storage, I/O Management, Sockets, Threads, Concurrency e.t.c
  • Advanced understanding of web-based architecture and development techniques
  • Experience on tools like SharePoint, JIRA, Service Now, puppet/ansible, Zabbix, App Dynamics
  • MQ series knowledge, F5
  • Experience in complex, high availability systems would be a plus point

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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