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Job Title:  Contributor Product Specialist

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable):  Fully remote

Req ID: 59204

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products.

        Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs.

    Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues. 

        Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.

        Recognizes repetitive customer issues to facilitate the development of quality products.

        Communicates effectively in written and spoken English with co-workers and customers around the world.

        Responsible for successful completion of training provided by the company on the designated product suite of support.

        Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal.

Job Requirements

  • Bachelor's degree or equivalent technical/industry experience strongly desired.
  • Certifications and/or experience with SQL, Unix, Oracle desired. Mongo DB experience/knowledge is a plus.
  • Airline Revenue Management Experience is must.
  • Strong proven Analytical and troubleshooting skills.
  • Airline Industry background is required
  • Impeccable customer service skills.
  • Demonstrates good time management and priority setting skills.
  • Demonstrates effective collaboration skills.
  • Demonstrates ability to work under pressure and handling complexity.

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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