Loading...
 
Share this Job

Job Title:  Contributor Product Specialist

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable): 

Req ID: 55257

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

About Sabre

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Important Links:

https://www.sabre.com/about/

•    Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of Pricing and Revenue Management products. 
•    Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs. 
•    Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues.  
•    Works collaboratively in a team environment with account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.
•    Recognizes repetitive customer issues to facilitate the development of quality products.
•    Communicates effectively in written and spoken English with co-workers and customers around the world.
•    Responsible for successful completion of training provided by the company on the designated product suite of support.
•    Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal.
•    Makes a conscious effort to contribute value-added services and ideas to our customers.
•    Demonstrates effective teamwork skills.
•    Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement.
•    Consistently meets established KPI targets tied to yearly DPM objectives.
•    Shows proficiency using Salesforce CRM tool
•    Applies technical knowledge which may include Unix/Linux, Windows operating systems. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems.
 

 

Job Requirements

Requirements:
•    Bachelor's degree or equivalent technical experience strongly desired. 
•    Strong experience in technical troubleshooting is required
•    Revenue Management and Pricing experience in airlines is a plus.
•    Proficient English written and oral communication skills. Command of a second language would be desired.  
•    Identify problems and be able to determine when appropriate escalation is required
•    Must be willing to travel 10% of the time
•    Experience using Salesforce CRM tool is desired.
•    Must be organized and able to multi-task and work in all areas as needed.
•    Proven Analytical skills
•    Good understanding of database concepts and working knowledge of SQL
Technical Skills 
•    Programming Languages (desired, not required):, Java Script, RStudio, Shell scripting
•    DBMS: MSSQL Server 2005/2008, Oracle, MY SQL (Reqd), MS Access, SQL, Mongo DB, AWS
•    Microsoft Office: Microsoft Word, Excel, PowerPoint, Project, Visio 
•    Experience with UNIX, API applications. 

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

Stay connected with Sabre Careers

Facebook Twitter LinkedIn

 


Job Segment: Consulting, Database, Oracle, SQL, Java, Technology