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Contributor Operations & Tech Support

Date: Jan 12, 2021

Location: Bangalore, Karnataka, IN, Refer to j

Company: Sabre

Req ID: 52592

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

About Us: 
Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. 

Position Summary
Contributor Operations & Tech Support
Responsibilities:
    Analyze and consult on implementation and troubleshooting of technology products/application support
    Categorize issues for escalation to appropriate technical teams. Communicate system owners/on call to and lead the operations bridge
    Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB
    Identify Potential Significant incident & engage IM or PM Teams for follow-up action
    Provide timely response to all incidents, outages and performance alerts
    Document all actions in accordance with standard company policies and procedures
    Provide first-line investigation and diagnosis of all Incidents and Service 
    Commit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements
    Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
    Leads incident analysis and is responsible for driving incidents to resolution
    Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLA’s
    Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
    Coordinating infrastructure maintenance and upgrades with our Application teams
    Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team
 

Job Requirements

Experience:
    4+ years of application production support: L1/L2 experience
    Excellent written and verbal communication skills
    Good time-management skills
Mandatory Skills:
    Hands-on experience with apps hosted on cloud: AWS/GCP
    Advance understanding of:
    Unix/Linux
    Oracle, SQL
    Network and Computer Operations
    Shell/Perl/Python Scripting
    Analytical capabilities
    DevOps working experience
    Networking concepts - DNS, OSI model, HTTP/S, SSL certificates, SSL/TLS, Proxy, Load balancers, Firewalls, Caching, etc.
    OS Concepts - Filesystem, Memory and Storage, I/O Management, Sockets, Threads, Concurrency e.t.c
Nice to have skills:  
    Advanced understanding of web-based architecture and development techniques
    Experience on tools like SharePoint, JIRA, Service Now, puppet/ansible, Zabbix, App Dynamics
    MQ series knowledge, F5
    Experience in complex, high availability systems would be a plus point
Education: B.E/B.Tech/M.E/M.Tech

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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