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Contributor General Project Mgmt

Date: Apr 18, 2019

Location: Bangalore, IN, 560066

Company: Sabre

Req ID: 46397

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Sabre is looking for a dynamic and highly motivated individual to join our Asia Pacific implementations team.


The successful candidate will need to be fluent in customer communications, passionate about customer service and have a proven track record in implementing projects within the hospitality distribution industry. The candidate will be highly skilled in planning/managing complex projects, navigating internal structures managing stakeholders’ expectations and issues management from start to finish.
The Implementation Manager will report to the Head of Operations Asia Pacific and is responsible for delivery of Sabre products/services to strategic hotels or chains. This position requires coordination of activities and timelines, with multiple internal and customers teams as well, as third-party vendors, throughout the lifecycle of the projects from planning, onboarding, tracking, issue resolution to closure. The Implementation Manager will be the customer's main point of contact from contract signature until successful implementation, at which time the day to day customer management will be transitioned to account management.
The Implementation Manager is required to manage multiple projects; each at various stages of the on-boarding process. The candidate is expected to work directly with customer executives and can identify risks, opportunities and implement mitigation strategies or corrective actions.

The Implementation Manager will be expected to become an SME for assigned internal projects, maintain associated intellectual capital which includes, but is not limited to project documentation, white paper development and customer references.

In order to be successful in this role, the candidate must have high levels of personal effectiveness, build relationships and work well under pressure and timelines.

Job Requirements
• Fluency in standard English is mandatory. Additional language a huge plus.
• Strong written and verbal communication skills plus outstanding interpersonal skills
• Minimum 5 years of experience with 2+ years’ experience within the hospitality industry
• Demonstrated experience in project management principles, practices and procedures.
• PMP certified
• Attention to detail and impeccable follow through
• Experience in managing cross functional projects
• Ability to manage and prioritize multiple projects and deadlines
• Ability to work globally and virtually with a variety of cultures & key project stakeholders
• Experience with the Synxis CRS is a plus
• Minimum travel and work flexible hours

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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