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Job Title:  Contributor Field Services

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable):  Fully remote

Req ID: 59146

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

  • Serve as the first point of contact for technical issues and requests
  • Handle customer interactions through voice, chat, email and ITSM tool channels
  • Clearly explain the problem-solving process with customers
  • Perform remote troubleshooting and proactive user engagements
  • Proactively engage technical teams and vendors to escalate and resolve problems
  • Use analytic tools and dashboards to identify user issues and execute remote actions
  • Use Service Now for incident and problem management activities
  • Conduct IT support onboarding sessions with new staff
  • Identify and suggest IT support process or procedure improvements

Job Requirements

  • Excellent communication skills - verbal and written
  • High-level of English language skills
  • 3+ years in IT service or support roles
  • 3+ years supporting Microsoft 365 products, Windows 10 and laptop technologies
  • 3+ years managing Azure Active Directory users and objects
  • 3+ years diagnosing LAN, WAN and VPN issues
  • Knowledge of Microsoft Endpoint Manager / InTune
  • Experience with Service Now incident management and knowledge articles
  • Experience working within an ITIL framework
  • Experience leading training sessions and/or meetings
  • Desired – Experience working with Mac’s
  • Desired – Nexthink (Digital Employee Experience tool)

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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