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Associate TN Product Support

Date: Aug 14, 2019

Location: Bangalore, IN, 560066 Bangalore, IN, 560 066

Company: Sabre

Req ID: 48994

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Travel Network Product Support Specialist

ASSOCIATE PRODUCT SUPPORT

Every day we assist Travel Agencies around the world to resolve issues related to the Sabre GDS and Sabre Red Workspace. We analyse problems, recommend solutions to Travel Agents, and collaborate with internal teams and airlines directly. We do it for partners all over the world!

Product Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global, multicultural team.

Job Requirements

Qualifications:

Any graduate/ Diploma with IATA/UFTA

Key Responsibilities:

Reports directly to the 1st Level Product Support Supervisor.
Respond to customer inquiries, analysing problems using diagnostic tools and recommending solutions to customer application questions.
Provide technical support of Sabre Products via phone, call-back, chat and email.
Performs Product Support functions and provides routine support to travel agencies in accordance to the set service standards.
Assists travel agents on queries or problems relating to all Sabre HOST, Products and Functionalities.
Records all received contacts (Phone, Emails, Chat and Call-back) in prescribed formats in CRM tool(s).
Required Skills:

Professional fluency in written and spoken English and additional native Indian Languages.

Ability to analyse, identify key problems, articulate them efficiently and make decisions to solve issues.

Excellent interpersonal and teamwork skills.

Experienced in providing customer support using available contact channels: phone, email, chat.

Excellent computer skills.

Ability to extend knowledge in area of new technologies.

Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued.

Graduate in any field.Able to work in 24x7 shift model.

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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