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Associate TN Operations CSBA

Date: Jun 25, 2019

Location: Bangalore, IN, 560066 Bangalore, IN, 560 066

Company: Sabre

Req ID: 48258

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Under direct supervision, provides customer service and account management to medium and large accounts. The position is responsible for Customer Service, Contract Management, Billing, Reporting and Ordering tasks. Job tasks include but are not limited to: building strong relationships with customers, acting as main point of contact to address questions, issues and provide assistance via phone or e-mail, performing contract analysis and quality controls, system setups, manual billing, portfolio preparation, invoicing, payment process, regular and ad-hoc reporting, new account creation/deletion, product and TA ordering, and product advocacy.

Duties :

  • Provides contract administration and customer support to travel agencies worldwide.
  • Performs contract analysis, quality controls and storage of documentation, system setups, invoicing, payment process, reporting, and order placement. 
  • qualification  :
  • Advanced English language (written and verbal) is required for this opening
  • Contract administration or back office background
  • Computer software skills: MS Office. Advanced use of Excel and Access knowledge would be considered a plus
  • Effective communication
  • Interpersonal abilities
  • Ability to multitask and work under pressure
  • Excellent follow- up ability
  • Detail- oriented
  • Problem solving and decision making
  • Ability and desire to work in a fast-paced challenging environment
  • Learning aptitude
  • Curiosity

Job Requirements

EDUCATION: Please contact your Human Resources Representative. EXPERIENCE: Minimum 1 year experience. Proficient computer software skills. Good written and verbal communication skills.

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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