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Job Title:  Associate TN API Support

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable): 

Req ID: 58545

Job Family: Contact Center

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

  • Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment. 
  • Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives. 
  • Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site. 
  • This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs. 
  • Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions. 

Job Requirements

  • Desire to work in a strategic problem-solving and customer management role 
  • Excellent communication skills (written and verbal) 
  • Proficient fluency in written and spoken English is required.
  • Ability to absorb knowledge easily over a short period of time. 
  • Attention to detail and ability to multi-task 
  • Ability to work in a team environment  
  • Knowledge of technical languages as XML, SOAP, REST or HTML is a plus. 
  • Experience in writing clear, concise and comprehensive technical documents and user guides. 
  • Students or fresh graduates in Computer Science, Engineering or a related subject. 
  • Knowledge of web development/online programming languages. 

Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.  

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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