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Associate Product Support

Date: Aug 14, 2019

Location: Bangalore, IN, 560 066

Company: Sabre

Req ID: 49340

Job Family: Information Technology/Software Development

 

Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

Job Description:

Under direct supervision, responsible for responding to routine customer inquiries regarding products.

Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action.

Call identification, escalation, and coordinating problem resolution, as needed, following documented procedures.

Conduct first level problem analysis and diagnostics, record call information, maintain histories and resolutions in the CRM tool as required.

Make a conscious effort to contribute value-added service and ideas to our customers.

Communicate effectively in written and spoken English with co-workers and customers around the world.

Demonstrate independent problem solving as well as effective team skills.

Demonstrate a strong commitment to customer service, flexibility, teamwork, and the success of the Support Desk.

Demonstrate ability to perform all position related tasks and master position requirements while providing a superior level of customer service in order to earn advancement.

Consistently meet established KPI targets as defined on the DPM

Demonstrate sense of urgency for sensitive issues

Ability to handle critical issues, communicate with other teams during the problem resolution process and communicate (notifications) to internal and external customers.

Requirements

Bachelor's degree or equivalent technical experience strongly desired.

Proficient English - written and oral communication skills. Command of a second language would be desired.

Strong customer service skills and phone handling skills

Must be willing to travel

Willing to work in shifts and weekends

Attention to detail.   

Must be organized and able to multi-task

Awareness of hospitality reservation systems and property management systems is an added advantage

Hotel Management/Hospitality/Customer Service background will be an added advantage

Job Requirements
EDUCATION: Please contact your Human Resources Representative. EXPERIENCE: Minimum 1 year related experience. Good written and verbal communication skills; ability to handle multiple projects simultaneously.

 

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.

 

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