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Job Title:  Associate Operations & Tech Support

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable): 

Req ID: 59109

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. 
Responsibilities:
•    Provide first-line investigation and diagnosis of all Incidents and Service Requests
•    Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB. Also, do initial triage and assign as per KB
•    Identify Potential Significant incident & engage IM or PM Teams for follow-up action
•    Provide timely response to all incidents, outages, and performance alerts
•    Provide first-line investigation and diagnosis of all Incidents and Service 
•    Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of incidents
•    Build and update operational and technical documentation.
•    Owns all Incidents and Service Requests throughout the lifecycle
•    Participate in Daily Operations & Problem call to report on assigned status of service report and problem task updates.
•    Document all actions in accordance with standard company policies and procedures
•    Participate in Tech/INC/CH Bridges Actively. Engage teams promptly, whenever needed
•    Deliver support during Releases and Applications Tests
•    Respect and apply the Sabre ITIL processes
•    Assure Operational Compliancy
•    Leads incident analysis and is responsible for driving incidents to resolution
•    Commit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements

Job Requirements

Experience:
•    1 to 2 years of application production support: L1/L2 
•    Excellent written and verbal communication skills
•    Good time-management skills
Nice to have skills:  
•    Hands-on experience with apps hosted on cloud: AWS/GCP
•    Fair knowledge of Operating System, Windows, Linux & Vmware
•    Fair knowledge of Server hardware & virtualization
•    Exposure to monitoring tools such as AppD, Viz, Kibana

Education: B.E/B.Tech/M.E/M.Tech/B.Sc/M.Sc

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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