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Job Title:  Associate Operations & Tech Support

Location: 

Bangalore, Karnataka, IN

Remote Options (if applicable): 

Req ID: 58710

Job Family: Information Technology/Software Development

 

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! 

Job Description

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. 

Job Requirements

•    Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible
•    Log all Incident/Service Request details, allocating categorization and prioritization codes
•    Responsible for communicating with the process manager. Directly works                                                                                                                           with Tier 1 Support to ensure proper recording of incidents
•    Determines if an incident needs to be escalated according to priority and severity issue.
•    Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
•    To restore a failed IT Service as quickly as possible
•    Assign unresolved Incidents to appropriate Tier 2 Support Group
•    Keep users informed about their Incidents’ status at agreed intervals
•    Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
•    Provide first-line investigation and diagnosis of all Incidents and Service Requests
•    Verify resolution with users and resolve Incidents in ITSM tool
•    Escalate Major Incidents to the Incident and/or Problem Manager
•    Communicate system owners / on call team  join the operations bridge management
•    Approves all changes to the process and development of process improvement plans
•    Owns all Incidents and Service Requests throughout the lifecycle
•    Participate in Daily Operations & Problem call to report on assigned status of service report and problem task updates.

 

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn

 

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Job Segment: Business Process, Technical Support, Business Intelligence, Management, Technology