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Associate Data Services

Date: Apr 18, 2019

Location: Bangalore, IN, 560066

Company: Sabre

Req ID: 46856

Job Family: Information Technology/Software Development


Operating in 29 markets across Asia Pacific, with over 2000 local staff, serving premium top blue-chip customers in the travel industry - from travel agencies, airlines, hotels, car rentals and insurance providers. Sabre have grown our presence significantly over the years, in order to tap on the immense potential of the world’s fast growing region. Sabre’s end-to-end technologies help create a differentiated portfolio of solutions and services driven by data and insights on how travel business operates in Asia Pacific. We help our travel partners create better customer experiences, optimise business operations and enhance competitiveness. As we continue to grow in the region, our people are AND will always be our biggest asset & investment, where we continue to bring together the best talent and help them achieve their own career aspirations in a truly global company.

Job Description

·         On boarding of new & existing customer direct connect activations
·         Maintenance of existing customer direct connects
·         Meeting & maintaining the defined average duration SLA's for both activations and maintenance & taking ownership
·         Reviewing pipeline minimum 3 times daily
·         Making initial contact with a customer within 24 hours if a WO being assigned
·         Calling customers and vendors by telephone
·         Managing statuses in SalesForce
·         Maintaining relationships with customers and vendors
·         Maintaining relationships with internal departments
·         Providing daily updates to supervisor requesting help with support and escalations
·         Attending required cross departmental ongoing meetings
·         Manage assigned internal goals and take ownership for success and completion
·         Providing weekly updates to supervisor
·         Support coverage of the Online Distribution team  mailbox
·         Staying up to date with all new releases, functionality, channel connect product launches, SHS strategy and initiatives

Job Requirements

Required Knowledge/Skills/Abilities
·         Strong planning and organizational skills combined with excellent time management
·         Attention to detail and impeccable follow through & ownership of results
·         Strong written and verbal communication skills and interpersonal skills
·         Ability to manage and prioritize multiple projects and deadlines
·         Ability to work globally (and virtually) with a variety of cultures
·         Spanish and English Language Required
·         Additional languages a plus
·         Ability to troubleshoot, research & resolve issues to customers satisfaction
·         Hospitality/Distribution and Revenue/Reservations management a plus
·         Experience in Synxis products is a  plus
·         Experience working with a channel connect vendor or partner a plus


Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.


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